Refund Policy
Refund & Return Policy
At Avelisse, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
✅ 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders. If you are not satisfied with your product for any reason, simply contact us within 30 days of receiving your order and we will process a full refund — no questions asked.
📋 Eligibility for Returns
- Item must be returned within 30 days of delivery.
- Item must be unused or defective.
- Original packaging is preferred but not required.
- Proof of purchase (order number or confirmation email) is required.
❌ Non-Returnable Items
- Items marked as final sale.
- Items damaged due to misuse or improper handling by the customer.
🔄 How to Request a Refund
- Email us at support@avelissestore.com with your order number and reason for return.
- Our team will respond within 1-2 business days with instructions.
- Once your return is received and inspected, your refund will be processed within 3-5 business days.
💳 Refund Method
Refunds will be issued to the original payment method used at checkout. Please allow 3-7 business days for the amount to appear in your account depending on your bank or card provider.
🚚 Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us immediately at support@avelissestore.com with a photo of the item. We will send a replacement or issue a full refund at no extra cost to you.
📩 Contact Us
For any questions regarding returns or refunds, please reach out to us at support@avelissestore.com — we typically respond within 24 hours.